Meet us at “It’s all banking & insurance” – 2021
Next week we will attend “It’s all banking & insurance”, the event focused on technological…
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3 reasons to adopt a contact center with CRM integration
The choice of which contact center platform to adopt is a complex task: there are many aspects to…
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6 tips to empower your agents’ performances
No more doubts about the importance of keeping your agents motivated: the way your operators engage…
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Microsoft Teams Updates – Summer 2021
Microsoft Teams never stops its improvement process to provide always the best user experience.…
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No barriers for visually impaired and blind operators: the partnership with Vision Dept
The steady growth of customer service importance has placed more attention on user experience and…
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Mida has passed the interoperability tests for Microsoft Teams
As announced months ago, Mida Solutions is in Microsoft Teams Connected Contact Center…
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Mida confirms the interoperability with Patton eSBC for Teams Direct Routing
We are happy to announce the recently tested interoperability between our UC applications for…
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5 crucial contact center KPIs you need to track
Contact center is the place where most of the first interactions between your company and your…
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Direct Routing vs Calling Plans for voice in Microsoft Teams
In the last year, CIOs and IT Managers have been forced to adopt new cloud communication and…
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5 must-have features of a WFH contact center
This last period has been unlike any other: restrictions caused by the pandemic have widely…
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