11 February 2021
Microsoft Teams latest updates
With over 27 million meetings per month and more than 115 million daily active users, the increase…
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11 February 2021Microsoft TeamsUC Solutions,Microsoft Teams update,Unified Communications,uc market,Microsoft Teams
15 January 2021
2021 Customer Service trends
The new year has started and we wanted to share the predictions for 2021 customer service trends.…
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15 January 2021Customer Servicecall center,customer care,customer experience,Unified Communications,contact center,Customer Service,uc market,work from home,UC Solutions
16 December 2020
What is new in Microsoft Teams? – December 2020
The number of Microsoft Teams daily active users continues to increase: in April 2020 they were 75…
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16 December 2020Microsoft TeamsMicrosoft Teams update,UC Solutions,uc,Teams Phones,Business calls,Unified Communications,Microsoft,uc market,Meetings,Microsoft Teams
14 December 2020
Italian Public Administrations choose Mida Attendant Console
We are happy to announce that starting from January 2021 Mida Attendant Console will be available…
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14 December 2020News,Contestcustomer care,Italy,Price list,call center,Public Administration,Attendant Console,private telephone systems,Unified Communications
27 November 2020
A new contact center age
Contact Center solutions are now changing and this is a topic of growing interest in 2020.…
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27 November 2020Customer Servicevoip,call center,comms,customer care,Unified Communications,customer,contact center,uc market,Customer Service,uc,after sales services,UC Solutions
23 November 2020
Mida Solutions, Nethive, and Offsquare: together for the internationalization
Mida Solutions, Nethive, and Offsquare have won the program POR FESR 2014-2020 for…
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23 November 2020Agreement,NewsPOR FESR,internationalization,international events,uc,UC Solutions,international audience,global market,comms,Unified Communications
27 October 2020
Salesforce App in Microsoft Teams
Microsoft and Salesforce have just become partners and Salesforce app and integration for Microsoft…
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27 October 2020Microsoft TeamsSalesforce,Customer Service,contact center,CRM,Integration,Microsoft Teams
19 October 2020
Mida Contact Center soon certified for Microsoft Teams
Have you ever heard about Connected Contact Center for Microsoft Teams Certification Program? This…
Certifications,News,Microsoft Teams
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19 October 2020Certifications,News,Microsoft TeamsUnified Communications,contact center,Microsoft Teams,UC Solutions,call management,Certification
12 October 2020
Mida and FVC: a new opportunity in the Middle East
Mida Solutions is ready to sign a new strategic collaboration that will help strengthen its…
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12 October 2020News,Partnerships,AgreementPartnership,FVC,VAD,UC Solutions,Middle East,Unified Communications
29 September 2020
Microsoft Ignite 2020 in a nutshell
Microsoft Ignite 2020 has just finished and there are some fantastic features coming soon in…
Microsoft Teams,Events and webinars
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29 September 2020Microsoft Teams,Events and webinarsMicrosoft Ignite,Breakout Rooms,Collaborative calling,Azure Communication Service,Meeting recap,Headspace,Microsoft Teams