Mida C3 – Cloud Contact Center
One single turnkey platform to manage
all your communications directly in the Cloud
ALL YOUR UC APPLICATIONSIN ONE SCALABLE PLATFORM
Mida C3 – Cloud Contact Center is the full-featured cloud-based solution that allows your agents to really make a difference.
Customers’ requests are efficiently handled through different channels: calls, chats, and emails. No more wasted time moving from one application to another: all agents need is at their fingertips.
C3 allows companies to migrate corporate UC from legacy systems to the Cloud gradually: the two technologies can coexist.
A COMPLETE SUITE FOR YOUR COMPANY
- Chats and emails are easily managed through the Contact Center
- Calls are efficiently handled through the Attendant Console
- Algorithms route conversations through the Queue Manager
- Files are securely saved and stored through the Compliance Recorder
- Critical situations are promptly fixed through the Supervisor Console
- Service and agents' KPIs are analyzed through the Call Analytics
ADVANCED CONTACT CENTER FEATURES
- WhatsApp and email integration
- Chat recording and configurable automatic chat message
- Configuration of distribution algorithms
- Selectively login and logout from the queues
- Integration of the most common physical PBX
- Import of user information and contacts
- Different user privileges and groups
A COMPLETE AND SMOOTH ECOSYSTEM
- Whatsapp and email plugin to manage requests through different touchpoints
- Microsoft Dynamics and Salesforce CRMs integration to be aware of customers' information
- Power BI integration to analyze UC data and monitor customer service quality
FAST, FLEXIBLE, AND USER-FRIENDLY
- Quick set-up, live in a few hours
- Optimized suite for a work-from-anywhere scenario
- Suitable for visually impaired and blind operators
- Multi-User Platform with the same UI for users and administrators
- Authentication security level increased thanks to LDAPS protocol and OAuth standard for Zoom implementation
Some companies that rely on the Mida C3 - Cloud Contact Center
One suite. Multiple products.
C3 Cloud Contact Center is made by a core queueing and routing engine, called Queue Manager,
and other companion products – Supervisor Console, Attendant Console, and Voice & Video Recorder.
The ability of Mida to meet our needs and respond to our demands, whether it’s a request to make this product work with a new operating system or to respond rapidly to technical questions or to RFPs is excellent.
