Mida C3 – Cloud
Contact Center for Microsoft Teams

Microsoft Teams - Certification

Choose Microsoft Teams for your customer service

Talk to Us

AN ADVANCED SUITE FOR YOUR UC

Mida C3 – Cloud Contact Center for Microsoft Teams is a turnkey solution that empowers agents to manage efficiently calls and chats to provide high-quality support.

With this solution, Microsoft Teams users can now access additional call management capabilities that enhance the basic Teams calling functions.

C3 ensures a Teams-like user experience that can be set up in a minute and allows operators to use it as a browser.

Contact center for Microsoft Teams

Easy and
quick set-up 

Integration with Microsoft365 

100% Teams Embedded

Simple and
intuitive UI

DISCOVER MIDA
C3 – CLOUD CONTACT
CENTER
FOR MICROSOFT TEAMS

CERTIFIED FOR MICROSOFT TEAMS

  • Mida C3 - Cloud Contact Center is officially certified for Microsoft Teams (see the official MS page)
  • In a hybrid working scenario, choosing a certified solution is absolutely successful to provide a top-level service
  • Having a Microsoft-certified solution means a high-security level
  • All the reliability and efficiency you expect from a Microsoft solution are assured
  • Available in Microsoft AppSource
Mida Microsoft Teams certification
Main features of the contact center for Microsoft Teams

7 REASONS TO CHOOSE MIDA C3

  • Professional solution compliant with Microsoft's standards
  • WhatsApp messages and emails plugin with chat recording
  • Advanced call management
  • Set up in just minutes 
  • Scalable solution suitable to any business size (Pay-as-you-grow)
  • Integrated with the main CRMs (es. Dynamics, Salesforce)
  • Certified for visually impaired operators (*web-version)

IMPROVE YOUR SERVICE WITH POWER BI 

  • Integrate UC data with other business data to plan your strategy
  • Actionable ready-to-use templates and customizable reports to monitor your performances
  • Access to data via views to create your insights at any time
  • Three modules are available according to your needs
Benefits of the contact center for Microsoft Teams

Choose what your customer service really needs

virgolette

“Certified Microsoft Teams solutions for Contact Centers…help contact center agents deliver faster issue resolution and better service…Certification leverages industry best practices to offer assurance and confidence that enterprise organizations’ data and privacy are secured, protected, and compliant.”

The Certified Microsoft Teams program

Want to learn more about our Contact Centerfor Microsoft Teams?

Talk to us