From compliance recording to advanced UC to integrate your IT into your business processes.
Contact Us
Compliant and integrated UC applications
We know that companies working in the financial market must pay particular attention to regulations compliance, security, reliability of implemented solutions. In the ongoing digital transformation scenario also the improvement of the workplace and the integration of apps with backend processes is getting more and more important.
Mida can be your partner and support you in all these aspects.
- Voice, video, and desktop recording with a single search & play interface
- Supports all recording methods: total, selective, on-demand, active and passive
- Enables recording features also to remote workers, even on mobile devices
- Unified Recording System for both VOIP and trading turrets sub-systems
- Integrated with blockchain authorities for the maximum level of data/process certification
- Compliant with GDPR, MiFID2, provides tools to prove adherence to these regulations and declared processes
- Maximum security with anti-tampering and auditing functionalities
- Call-match module and voice quality monitor
- Open APIs for bank reconciliations procedures
- Supports dozens of protocols, from TDM and SIP up to SIPREC (carrier-grade protocol)
- Mida full-featured and complete recording suite allows easy end-to-end substitutions of existing solutions
- Multi-vendor support (e.g. CISCO and Microsoft) with a single recording system
- A modern and multi-channel contact center platform
- Easy-to-use attendant console, designed for the finance market needs
- Integrated with your CRM and business processes
- Drive an excellent Customer Experience and boost their engagement with your company
- Centralized solution for simpler management and aggregated reporting with distributed agents and operators
- Multi-vendor support: you can implement agents regardless of the technology they use (e.g. mixed CISCO and Microsoft operators)
- Real-time supervisor control to grant maximum service level quality
- 100% web-based, cutting deployment costs and implementation of remote operators
- Advanced APIs allows business process optimization and automation
- Artificial Intelligence and Chatbot integrations allow costs optimization
- Business connectors allow implementing remote experts and personal bankers vertical applications
Mida can provide a fax server as a solution for your digital transformation processes:
- Integrate fax communications in your digital document management system, for a paperless and green solution
- Give your employees the opportunity to send/receive faxes wherever they are and with any device
- Professional FoIP stack grants maximum quality in FAX transmission
- Advanced reports on FAX receive errors, to avoid false-positive of “transmission ok”
- Flexible cost center setting allows telephony costs breakdown into departments
- Flexible rates definition allows bills/invoices assessment and has evidence of useless and costly telephony infrastructure
- Once you define your cost model, you can receive the reports at your preferred time and access them from any device
- Billing can also be used as a mediation gateway to your existing cost management systems (e.g. SAP)
