Improve your workplace efficiency with a new generation UC
Mida UC platform allows moving communications in a modern workplace, keeping them under control and improving the quality of services provided to your customers.
All of this can be obtained with an easy to install and to manage UC App suite, for a quick and painless go-to-market.
- Easy-to-use and modern attendant console, to simplify your everyday activities and to have complete management of incoming and outgoing calls.
- Integrated with your presence and calendars
- Integrated with company directory for simplified contact management
- Send and receive Faxes from anywhere, with any device
- Use the Apps from the office or while working remotely, thanks to the 100% web-based UI
- Get the best from your IP phones: click to dial with integrated directory and manage privacy and fraud control with phone lock
- Provide your customer with a unique voice interaction thanks to a flexible automated attendant, integrated with your back-end and business logic
- Control directly and in real-time - according to your preferences - all voice interactions, messaging, night service
- Log and record your voice/ video communications, according to your internal and privacy rules, for training and security purposes.
- Grant privacy and GDPR, PCI compliance. Flexible retention and automatic archiving based on your needs
- Centralize all your Fax communications with dramatic savings on infrastructure and consumables. Drive your company to a green and fully digitalized solution!
- Keep full control over telephony costs, and obtain evidence of each cost center. Get your reports directly in your inbox!
- Implement a professional contact center in a few days. Pick the choice that you prefer: on-Prem or cloud, at a very competitive price
- Manage and control your contact center wherever you are, with the web-based supervisor console; get statistics on your service quality and staff performances
Technology and experience: these allow us to implement the digitalization and automation of your business processes, based on implementation with dozens of customers like you.
Some examples of our clients’ custom projects:
- Automate your order process with a voice channel
- Manage your in-field resources with automatic availability (i.e. maintenance, support etc.)
- Track your employees' presence and leaves with an automatic voice service
- Provide value-added services to your customers through the voice channel
