Bringing your Unified Communications in Zoom
is fast and easy

Transform Zoom into your unique communication platform.

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Simple to have and set-up 

100% web-based and flexible

Professional and intuitive

Our UC solutions for Zoom

No more hassles: Zoom will become the single hub for your entire communications: video conferencing, chat, collaboration and Unified Communications.

Attendant Console

C3 Cloud Contact Center

Compliance Recorder

MIDA ATTENDANT CONSOLE FOR ZOOM

Mida Attendant Console for Zoom is an easy-to-use professional voice application, which allows agents to professionally manage incoming calls.

THE NEW FRONTIER OF CUSTOMER SERVICE 

  • Seatless profile - Operators login from any location with the same user interface and configuration
  • Selective log-in and log-out from the queues they are assigned to
  • Shared corporate directories
  • Integrated with the most popular CRMs: Salesforce, Dynamics

MIDA C3 CLOUD CONTACT CENTER FOR ZOOM

Mida C3 Cloud Contact Center is the turnkey Cloud Contact Center that brings the UC applications your business needs in Zoom.

In addition to Zoom basic call treatment features, you will access many more call management features, enabling Zoom to be your new professional UC platform.

FLEXIBLE AND RELIABLE CUSTOMER SERVICE PLATFORM

  • Multi-user platform with different privileges - the same UI includes both user-view and administrator-view
  • Multi-tenant platform
  • Configurable details of all applications
  • Automatic Call Distribution and Call Queueing
  • Real-time and historical statistics and reports - Integrated with Excel and Power BI
  • Supervisor Console to manage agent status and force login/logout from the services
  • Configurable audio messages (welcome, short wait…)

MIDA COMPLIANCE RECORDER FOR ZOOM

Mida Compliance Recorder for Zoom is an all-in-one reliable Voice Recording System that allows to safely record both PSTN to Zoom and Zoom to Zoom conversations.

AN INTUITIVE AND SECURE RECORDER 

  • Wide flexibility and modular architecture
  • Centralized and secure call archiving and storage optimization. Tamper proof access, encryption and call compression
  • Simple search and play, thanks to Mida Playback Station Intuitive Google-like-search with additional searching parameters based on advanced call metadata
  • Ultimate scalability
  • Compliant with the latest privacy regulations (GDPR, MiFID II) and customizable to other internal security protocols

Which UC products best suits your business needs?

Book a free consultation with one of our experts to know more!

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