In your environment communications are always critical, and ensure the efficiency of your operators is crucial. That’s why after years of experience in critical environments, we developed a specific vertical solution that optimizes call dispatching and call management on operators desks, while tracing all events with a professional recording solution.
Our Solutions for Command & Control
Call Dispatching
Professional Recording
SIMPLE CALL DISPATCHER
Your operators can not go wrong, neither our UC applications will.
We know very well Command and Control requirements that’s why we evolved a Unified Communication solution into a Critical Communication platform.
We’ve developed a complete, modular, and intuitive call dispatcher application, which will improve operators’ efficiency when handling the calls.
- A complete solution for incoming call treatment, queueing and forwarding
- Simple-to-use UI to allow operators to efficiently dispatch the call with no loss of time
- Fully tested and adopted in critical environments, like oil & gas and multi utilities
- Historical reporting on service levels, both on-demand or scheduled
- Dashboard for runtime monitoring on queues and agents
- Supervisor console to assign staff on peaks/emergencies
- Basic and advanced call routing algorithms (e.g. skill-based, round-robin, broadcast, idle, top-down)
- Modular: includes all functions needed like automatic call distribution, call queueing, attendant console, supervisor console
- Compatible with most commercial PBXs (Cisco, Huawei, Alcatel Lucent, Ribbon, etc.)
- Light-weight, cost-effective solution
- Available hosted or on-Prem
- Integration with BT and IP-Trade turrets
- APIs available for integration with external event sources
COMPLIANT CALL RECORDING SYSTEM
While we take care of your critical communications recordings, you can focus just on your crucial operations.
Through redundancy, our recording system guarantees complete recordings and service continuity, even in case of accidents on the primary architecture. Specific monitoring tools can support you in granting compliance with formal regulations.
- Supports plenty of protocols and voice interfaces (e.g. SIPREC, TETRA, TDM interfaces,...)
- Allows scenario reconstruction
- URS (Universal Recording System) architecture allow managing different media, like video communications and desktop recording
- Call-match modules allow compliance recording
- Blockchain integration support
- Supports either total and/or on-demand recording
- Supports both centralized and distributed architectures
