Mida Call Analytics
Advanced and actionable insights
to help you analyze your service and grow your business
ADVANCED UC REPORTS
Mida Call Analytics is an advanced reporting system that empowers you with all the key information on how your service is performing.
Take advantage of standard template reports or create your custom ones: thanks to Power BI integration data can easily become precious insights to improve your service and business.
The solution is compatible with legacy PBXs and Microsoft Teams.
Choose your Module
Driving change in your UC has never been so easy! Mida Call Analytics gives you access to different sets of reports available in CSV or PBIT for Power BI. The solution is available in 3 different modules, according to which type of data you need to analyze.
Can’t see the report you need? No problem, you will have direct access to the database, to create your own reports any time you need to.
CONTACT CENTER MODULE
- Call center data help you draw new strategies to improve customer experience
- Highlight weaknesses on call center workflows - verify compliance with SLAs
- Calls insights help you understand if agents need an extra training
- Data on the operators' KPI gives you an overview of their performances
- Understand if the number of operators is adequate to manage peaks loads
- Constantly monitor service improvements
ENTERPRISE ACCOUNTING MODULE
- Optimize your infrastructure by analyzing the traffic aggregated per each branch
- You choose your own aggregation criteria according to the goal of your analysis
- Take advantage of multi-tagging to analyze calls according to different criteria
- Allocate budget according to peak loads or profitable services
- Track down the most expensive services to plan improvements.
COMPLIANCE RECORDING MODULE
- Be confident at all times that registrations comply with the relevant regulations
- Have a complete scenario analysis of recorded calls (eg. call trace, duration, call party numbers);
- Map your file backup/deletion status;
- Detect errors on recorded files;
- Map call participants and their actions during the call;
- Track call type media for each conversation (e.g. audio, data, GPS).
Some companies that rely on the Mida Billing & Accounting
