Choose this all-in-one application for your customer service:
Easily manage calls, chats, and emails
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Super Fast
Set Up
All Mida Products
On One Platform
~ 25%
Lower Costs
- Smooth management of chats and emails with Contact Center
- Full treatment of inbound calls with Attendant Console
- Advanced call routing algorithms with Queue Manager
- Secure conversation storage with Compliance Recorder
- Resolution of critical situations in real-time with Supervisor Console
- Data access through views to create reports with Call Analytics
- Integration with corporate directory
- WhatsApp and email plugin
- Chat recording and configurable chat message
- Integration with the most common CRMs and PBXs
- Quick set-up and intuitive UI
- Certified solution for Microsoft Teams
- Multi-tenant platform for Service Providers
- Available SaaS, on the customer’s private cloud, on Azure or on-prem
- Compatible with most vendors (Microsoft, Ribbon, Cisco, Huawei)
- Re-brandable solution
- High Availability deployment is available if needed
