Attendant Console
What is an Attendant Console?
The Attendant Console is a software solution that provides control for many call management features, including answering and transferring incoming calls. The operation of an agent using an attendant console software may include the following steps:
- the operators answer the call,
- the person on the line asks for a particular individual or department,
- the operators verify the status of the person he wants to transfer the call to, and if the line is idle puts through the call. Otherwise, the operator may route the call to a voice mail or ask the caller to leave a message.
If the Attendant Console is associated with a Queue Management service, it automatically distributes incoming calls to available call users who can manage multiple calls simultaneously and, if needed, transfer them quickly to the relevant available party. The agent could also place a call and write some notes in the customer record if CRM software is integrated with the Attendant Console.
Attendant Console’s main benefits
This voice software solution allows performing the essential activities of small customer services or a company reception. It can also be part of a more complex UC system where many operators are using the Attendant Console to manage the calls arriving on the queue/s they are assigned to. Technically speaking the operator console software allows agents to receive calls, put them on hold or transfer, make a conference call with one click.
How Mida Solutions can help you?
Mida Attendant Console Pro is a web-based application that can really help your operators make the difference and deliver a superior customer experience from any location, regardless of the technology underneath your UC system. Many configuration options are available to personalize your agents’ experience. Get in touch with us today to discover more about Mida Attendant Console or visit the dedicated section of our website.