Mida never stops updating its UC products, and it’s not just a matter of technologies, security, features, integrations and compatibility with 3rd party applications: we take also user experience very seriously, and this is exactly what the latest Mida Recorder update focuses on.
Mida started the process to improve the UI and UX of its suite of UC products some years ago with the new look and feel of Mida Attendant Console and now we continue the update with a new version of the recording application, which recalls the same graphic principles used in the previous product. This is because we want to guarantee graphical continuity to our customers: it is not uncommon that the same company uses more than one of our products, so we have tried to keep the graphic updates consistent with the same style. This makes it easier for non-expert users to use a new application if they are accustomed to using other Mida products.
A software product with a simple and essential interface helps users carry out their daily tasks by reducing the time that would physiologically have to be devoted to learning how to use the application. Our philosophy is “what you are looking for must be at your fingertips within a click” and this is what kicked off this renewal project.
The application from which you can listen, compare and perform advanced searches among the recordings captured by Mida Recorder is now available in a new web-portal, called the “Playback Station”. It is accessible by authorized users through secure login via several web browsers, including Chromium. Before this release, recorded calls were visible in Mida Unified Portal (MUP), the web-interface from which Mida customers and partners perform administration and configuration activities regarding Mida products.
The decision to give the Playback Station a separate and independent identity makes it easier for users to search and retrieve recorded calls, quickly listen to them or compare audio files at the same time with a multi-track player. Security of files is granted thanks to encryption and anti-tampering signature, while storage optimization is available if necessary: compressed files can be stored either in Cloud or on-Premises.
“We designed the new Playback Station in order to help users find files in the shortest possible time and easily reconstruct conversation scenarios. We provide a new waveform that enables users to rapidly understand if there has actually been some speech in the call or only silence has been recorded”, explained Giulio Biondo, our Research and Development Manager.
The new interface is orderly organized in specific areas: in the main page, there are the lists of recorded calls, the basic research areas, the advanced searching options based on advanced call metadata and specific fields (the system allows the user to add notes and tags to calls and also mark them as important).
In order to limit the amount of call information that will be retrieved, users can select the time interval and configure their platform through the settings available directly in the Playback Station (e.g changing the columns shown in the main page).
To go deeper into the new UX and discover the new features of this video and voice recorder, feel free to contact us here for any questions. We will deal with your request in a flash!