Mida has been acquired by NUSO
University City, MO. – December 13, 2023 – NUSO, a leading multinational service provider of proprietary cloud communications,…
8 things you may not know about...Mida's Attendant Console!
Choosing the right operator console solution is a strategic business decision. Customer service is an important business card…
8 things you may not know... about Mida's Compliance Recorder!
We have spoken several times about our Compliance Recorder, delving into its security and reliability features, not to mention…
Why UC solutions are the right investment for finance companies
The financial sector is facing an important challenge: being able to reconcile the need for advanced technologies with the…
The benefits of UC solutions for small businesses
Small and medium-sized enterprises are key players in the economies of many Countries. In recent decades they have been…
Microsoft Teams: the latest updates
Microsoft's Teams platform is constantly evolving: several updates in the last months that include the use of avatars during…
Welcome Microsoft 1°Cloud Region in Italy
That's all anyone has been talking about here in recent weeks, particularly since late May, when Microsoft made public the…
Which UC challenges are our partners facing at the moment?
What are the main challenges our partners in the UC ecosystem are facing? In this article, we are going to analyze the…
Out-of-the-box support with WhatsApp integration
WhatsApp is a great leap forward for your customer service. You should adopt it as an additional tool to redefine your approach…
Why is flexibility essential for your contact center?
Choosing the right UC system for your customer service is a priority. Streamlining agents’ workflow allows them to better…