We have spoken several times about our Compliance Recorder, delving into its security and reliability features, not to mention its extreme flexibility both in the development environment and in its adaptability to hybrid environments.
When choosing a specific product like this, a company’s IT manager may have a few more doubts to clarify, to understand if the product’s features can help him with his business needs.
Let’s look together at the topics that may be of most interest to explore further.
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Does your company have a need to collect conversations from multiple sources?
Mida Compliance Recorder is a modular and multi-source recording system that can collect conversations from different sources/technologies like Teams, Zoom, Legacy PBX, Cisco, Radio, Tetra, Analog phones, and WhatsApp (via CC) and stores them in the same repository, setting retention policies and respecting all local and global law/privacy requirements.
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Is it possible to keep the recordings encrypted?
Yes, there is a special advanced license that allows you to manage encryption with an algorithm with a double AES 256bit key.
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What media are supported for recordings?
The supported media types are: call recording, SMS recording, internal and external communications, and WhatsApp recording. Video/screen sharing/meeting/chat recordings are planned in the roadmap.
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To record calls in Microsoft Teams, is the company required to use Session Border Control (SBC)?
The answer is no, Microsoft Teams voice and video conversations are recorded without an SBC being required.
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Is it possible to transcribe the recordings?
Yes, Mida uses external modules available on the market (APIs such as Microsoft Cognitive or speech-to-text products)
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Is sentiment analysis possible?
Yes, Mida is compatible with tools and modules available on the market. A native Mida module is in the roadmap.
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What kind of high-availability models are supported?
Fault tolerance based on active-active component redundancy, geo-redundancy (server distributed in multiple locations), hypervisor-supported high availability (VMware, Azure, …)
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Is the reporting compatible with Power BI?
Yes, with one of the following solutions: Microsoft Power BI integration segregated per tenant and Analytics platform integration via ODBC segregated per tenant
Do you want to know more about our video and audio compliance recorder?
We will be happy to explain to you in detail the advantages you can have from these new implementations, contact us here to book your free slot with one of our experts!