Choosing the right operator console solution is a strategic business decision.
Customer service is an important business card for a company that wants to put the customer’s needs at the center of its attention.

Furthermore, having a product that allows you to have all call options just a click away brings a huge operational advantage for agents, especially if you choose Attendant Console for Teams which integrates perfectly into the Microsoft Teams UC platform, both as a web interface application or Teams embedded app.
However, some concerns may arise when evaluating the product. As we’ve done before for our Compliance Recorder, we’re ready to share some not-so-obvious features of our Attendant Console.

Here are 8 things you might not know about our operator console!

  1. Do I need to install software on a PC?

    No, it’s completely web-based. The first time a plugin is loaded on the PC.

  2. Can it be used by visually impaired or blind operators?

    Yes: it was developed taking into account the usability by the visually impaired/ blind, and optimized for the tools used by these users (enlargers, vocalizers, and braille console).

  3. Does it have a customizable interface?

    Yes, you can configure the layout at the individual user level, in terms of colors, fonts, and visibility of the console’s theme areas. You can also configure all the function keys for each task.

  4. Is the solution multi-language?

    Yes. Already available in 5 languages. Any other language can be implemented by uploading a file with translation.

    What methodologies are there to log in/log out of a queue?

    In the attendant console solution, the agent can do this independently or the supervisor can do it for the agents whose agents he or she is supervising. It also has the functionality for “After call work” (no calls routed to the attendant after call completion for a configurable time or until manual resume).
    The two features are not applicable if there are no queues as in the Attendant Console Receptionist.

  5. Are there high-availability features?

    Yes, it’s available with these features: Fault-tolerance based on active-active component redundancy, geo-redundancy, and hypervisor-supported high availability (Vmware, Azure…).

  6. Are call reports available? And can it be customizable?

    Yes directly from the client via Power BI or by using the partner’s or Mida’s specialized services. Not applicable if there are no queues as in the Attendant Console Receptionist.

  7. Is status monitoring (BLF) with presence available?

    Yes, for most of the technology.

Do you want to know more about our Attendant Console?

We will be happy to explain to you in detail the advantages you can have from these new implementations, contact us here to book your free slot with one of our experts!

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