Compliance Recorder for Microsoft Teams: 3 must-have features to bear in mind
More and more companies globally are realizing the enormous potential of a compliance recorder for recording and storing…
Microsoft Teams: the latest updates - March 2023
Microsoft takes care to always enhance the user experience of its communication and collaboration experience in Microsoft…
Why is flexibility essential for your contact center?
Choosing the right UC system for your customer service is a priority. Streamlining agents’ workflow allows them to better…
3 key benefits of UCaaS for any company, including yours
Companies worldwide are seeking to move their corporate communications to the Cloud by adopting UC applications that completely…
3 Customer Service trends to look out for in 2023
What to expect from the year ahead? It’s time to think about which new customer service trends companies should consider in the…
Call Recording: the 6 main benefits for your customer service
Call recording softwares are important tools companies can rely on as they can often be integrated into cloud-based contact…
6 tips to empower your agents' performances
No more doubts about the importance of keeping your agents motivated: the way your operators engage in their work, how they…
5 crucial contact center KPIs you need to track
Contact center is the place where most of the first interactions between your company and your customers take place. As per…
5 must-have features of a WFH contact center
This last period has been unlike any other: restrictions caused by the pandemic have widely affected everybody’s lives and…
Threats and advantages of moving a contact center service to Microsoft Teams
More than 115 million people use daily Microsoft Teams as a collaboration and communication platform. It is a reliable solution…