More and more companies globally are realizing the enormous potential of a compliance recorder for recording and storing business communications.
The choice of recording software for your company is crucial, but if the software concerned is to be implemented on the Microsoft Teams platform, then there are even more aspects to consider.
But what are the main features a recorder for the Microsoft Teams ecosystem must have?
Recording conversations, or part of conversations, is almost mandatory for some sectors, such as finance and healthcare, but it can also prove useful for other sectors. For example, it can be useful for legal purposes or for training purposes, to improve services and customer experience.
Let’s analyze which are – in our opinion- the must-have features of a recorder for Microsoft Teams:
- COMPLIANCE – The main concerns when it comes to recording systems are related to the issue of privacy and the protection of personal data of the persons involved in the recording. The recorder must be compliant with the latest security and privacy regulations (e.g. GDPR and MiFID II) and, if possible, offer a level of flexibility that can also accommodate internal policies. This implies that, for example, the recording files must be stored in the same Country where the conversions took place (the Country of the caller), for a specific period of time, and then be deleted within a time frame defined by the company.
- MULTI-SOURCE RECORDING– When moving UC from legacy systems to Teams, it is likely that one does not want to transfer all communication services to Teams, but wants to keep some services on a traditional PBX, such as Cisco, Avaya or Alcatel. Companies expect a single solution to register all these different sources, but not all vendors of registration solutions for Teams provide this multi-source approach.
- CENTRALIZED STORAGE – Companies are looking for a recorder that allows them to collect conversations and related metadata in the same place, regardless of the technologies involved. This is because – in the case of multi-source recordings – it is incredibly useful for them to have a single repository from which to access files. In addition, there are other features such as automatic file backup, compression (especially useful in the case where not only audio but also video is recorded), and encryption that can be considered pluses, and for some companies fundamental.
“Nowadays, it is inconceivable that customers are forced to move from one application to another to find recordings. They should be available in a unique system to enable managers to streamline their activities.” says Mauro Franchin, our CTO & Founder, “We are proud that our compliance recorder for Microsoft Teams ensures this key aspect and offers all the must-have features sought by companies worldwide.”
Would you like to adopt a Microsoft Teams-certified compliance recording software with these features?
Visit this page and get in touch for any additional questions, or to ask for a customized quote.