2021 Customer Service trends
The new year has started and we wanted to share the predictions for 2021 customer service trends. Covid-19 Pandemic is still…
Italian Public Administrations choose Mida Attendant Console
We are happy to announce that starting from January 2021 Mida Attendant Console will be available in the Italian Public…
A new contact center age
Contact Center solutions are now changing and this is a topic of growing interest in 2020. Companies’ challenge is to increase…