Mida will be among the sponsors of UC Summit, the UC Today’s annual conference and expo about Unified Communication and Collaboration latest news.

This virtual edition will be running between the 24th and 29th of January. Save the date on your agenda!

 

Why should you attend UC Summit 2022?

There are many reasons why you should attend this 5-day event:

  • with free online registration, you can have access to exclusive sessions, speeches and insights to be updated on future UC scenarios;
  • During these days you can visit the UC company’s virtual booth, watch their experts being interviewed and download useful documentation.
  • It could be helpful to understand what to expect from 2022 in terms of new UC applications. You will be able to make informed purchases or to drive your customers’ ones .
  • UC Summit helps technology leaders to learn more about evolutions in the UC industry and know how to overcome new challenges. Industry experts will give a lot of food for thought to improve communication and collaboration.

What to expect from Mida?

UC Summit 2022 will be the occasion for us to unveil some brand new products and new features:

Mida UC Suite for Zoom

In response to the increasing popularity of Zoom, and the consequent growing demand from customers and partners, we have decided to make our most appreciated applications available also to companies willing to transfer their communications from legacy PBXs to Zoom Phone.

This new web-based and intuitive suite comprehends a complete contact center, an intuitive attendant console and a compliance recorder – all of them available in a single virtual machine.

The suite makes both agents’ and supervisors’ activities more efficient as it allows agents to promptly manage incoming calls, and it provides supervisors with advanced contact center functionalities and settings and key information on how the service and the agents are performing.

Compliance recording is included in the suite and is a powerful and professional recording application ensuring businesses to stay compliant with either privacy regulations and preferred internal call management protocols.

Mida Call Analytics

It is the latest addition to the Mida portfolio. Mida Call Analytics is a professional reporting system able to provide any insight a company needs to analyze its inbound call traffic. Moreover, the fact that this product produces reports that can be integrated with Power BI, combined with dedicated views on the database, allows companies to create their own custom reports, and then integrate insights with any business-related data.

The solution includes different modules, available as stand-alone products, and each of them comes with a set of template reports which collects the key data on contact center activities, enterprise accounting and compliance recording.
This call reporting and analytics tool is a must-have tool that helps businesses grow through actionable and integrated insights.

 

Are you thrilled to discover more about these products, or are you ready to discuss your project with us?
Click here to register for FREE to UC Summit 2022 and visit our virtual booth during the event to get the product documentation.

Contact us at marketing@midasolutions.com if you’d like to learn more.