Threats and advantages of moving a contact center service to Microsoft Teams
More than 115 million people use daily Microsoft Teams as a collaboration and communication…
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Microsoft Teams latest updates
With over 27 million meetings per month and more than 115 million daily active users, the increase…
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2021 Customer Service trends
The new year has started and we wanted to share the predictions for 2021 customer service trends.…
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What is new in Microsoft Teams? – December 2020
The number of Microsoft Teams daily active users continues to increase: in April 2020 they were 75…
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Italian Public Administrations choose Mida Attendant Console
We are happy to announce that starting from January 2021 Mida Attendant Console will be available…
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A new contact center age
Contact Center solutions are now changing and this is a topic of growing interest in 2020.…
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Mida Solutions, Nethive, and Offsquare: together for the internationalization
Mida Solutions, Nethive, and Offsquare have won the program POR FESR 2014-2020 for…
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Salesforce App in Microsoft Teams
Microsoft and Salesforce have just become partners and Salesforce app and integration for Microsoft…
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Mida Contact Center soon certified for Microsoft Teams
Have you ever heard about Connected Contact Center for Microsoft Teams Certification Program? This…
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Mida and FVC: a new opportunity in the Middle East
Mida Solutions is ready to sign a new strategic collaboration that will help strengthen its…
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