Why UC solutions are the right investment for finance companies
The financial sector is facing an important challenge: being able to reconcile the need for advanced technologies with the…
Why is flexibility essential for your contact center?
Choosing the right UC system for your customer service is a priority. Streamlining agents’ workflow allows them to better…
3 Customer Service trends to look out for in 2023
What to expect from the year ahead? It’s time to think about which new customer service trends companies should consider in the…
Customer service: expectations in the post-pandemic era
2020 was a particular year that shook the global economy revolutionizing rapidly the way people live their lives. Due to the…
2021 Customer Service trends
The new year has started and we wanted to share the predictions for 2021 customer service trends. Covid-19 Pandemic is still…