Contact Center vs Call Center: what you should know
Does your company need a contact center or a call center to handle conversations? This is a critical question to project an…
Threats and advantages of moving a contact center service to Microsoft Teams
More than 115 million people use daily Microsoft Teams as a collaboration and communication platform. It is a reliable solution…
2021 Customer Service trends
The new year has started and we wanted to share the predictions for 2021 customer service trends. Covid-19 Pandemic is still…
Italian Public Administrations choose Mida Attendant Console
We are happy to announce that starting from January 2021 Mida Attendant Console will be available in the Italian Public…
A new contact center age
Contact Center solutions are now changing and this is a topic of growing interest in 2020. Companies’ challenge is to increase…
Contact Center for Microsoft Teams: all you need to know!
Contact Center for Microsoft Teams: all you need to know! Microsoft Teams is currently one of the most popular applications for…