Have you ever heard about Connected Contact Center for Microsoft Teams Certification Program? This is one of the most important objectives Mida Solutions is going to achieve in the upcoming months, another important step towards the complete integration of our Contact Center in Microsoft Teams and Microsoft365.
Microsoft Teams is the “new” workplace we all get to know very well in this unprecedented year, as favored our communications both in the lockdown weeks and in the remote working/hybrid working phases.
We had opened up the way to a contact center for Microsoft Teams long before the pandemic and the recent worldwide massive diffusion of the platform it’s a confirmation that we were moving in the right direction. An intuitive and user-friendly interface and a number of third-parties integrations allow users to be more productive and companies to count on integrated solutions. Calling with Microsoft Teams has become an experience!
The solution we have designed for Microsoft Teams adds to its basic calling functions, many more call managing functions, that are required in the daily operations of a professional contact center. That’s the reason why Microsoft supports its partners in a specific certification process of their contact center solutions.
This certification program represents an assurance for our customers and future customers that our Contact Center for Microsoft Teams is compliant with the maximum quality standards of Microsoft: our solution is now being tested and verified by Microsoft engineers to provide the quality, compatibility, and reliability they expect from Microsoft solutions.
Our contact center for Teams has been also mentioned by Microsoft in the session “Calling and meeting extensibility for Microsoft Teams” at Ignite 2020: “…they are going through the certification process, certification testing, along with Microsoft. They work with Microsoft on joint support and provide the best experience and success for our customers.” explained Srividhya Chandrasekaran, Principal Lead Product Program Manager at Microsoft.
Obtaining Microsoft Teams Connected Contact Center Certification will be an added value to our products. In addition, working closely with Microsoft is a very stimulating experience that increases our desire to work hard and continuously improve to guarantee Microsoft users the best experience through products and solutions always connected and integrated into the Microsoft365 ecosystem.
Stay tuned to know more about the certification and our activities in the news section on our site.