5 crucial contact center KPIs you need to track
Contact center is the place where most of the first interactions between your company and your…
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Direct Routing vs Calling Plans for voice in Microsoft Teams
In the last year, CIOs and IT Managers have been forced to adopt new cloud communication and…
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5 must-have features of a WFH contact center
This last period has been unlike any other: restrictions caused by the pandemic have widely…
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New release available now – Improved UX for your operators, also in Microsoft Teams!
We have some great news to share today: Mida Platform's latest release is now available in GA.…
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Microsoft Teams Updates – Spring 2021
Microsoft Teams has left its competitors so far behind that it is likely to be soon recognized as…
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Customer service: expectations in the post-pandemic era
2020 was a particular year that shook the global economy revolutionizing rapidly the way people…
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Mida Recorder for Alcatel-Lucent Enterprise technologies
Mida is proud to announce another great milestone that guarantees product high quality and…
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Threats and advantages of moving a contact center service to Microsoft Teams
More than 115 million people use daily Microsoft Teams as a collaboration and communication…
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Microsoft Teams latest updates
With over 27 million meetings per month and more than 115 million daily active users, the increase…
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2021 Customer Service trends
The new year has started and we wanted to share the predictions for 2021 customer service trends.…
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