Customer service: expectations in the post-pandemic era
2020 was a particular year that shook the global economy revolutionizing rapidly the way people…
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Mida Recorder for Alcatel-Lucent Enterprise technologies
Mida is proud to announce another great milestone that guarantees product high quality and…
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Threats and advantages of moving a contact center service to Microsoft Teams
More than 115 million people use daily Microsoft Teams as a collaboration and communication…
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Microsoft Teams latest updates
With over 27 million meetings per month and more than 115 million daily active users, the increase…
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2021 Customer Service trends
The new year has started and we wanted to share the predictions for 2021 customer service trends.…
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What is new in Microsoft Teams? – December 2020
The number of Microsoft Teams daily active users continues to increase: in April 2020 they were 75…
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Italian Public Administrations choose Mida Attendant Console
We are happy to announce that starting from January 2021 Mida Attendant Console will be available…
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A new contact center age
Contact Center solutions are now changing and this is a topic of growing interest in 2020.…
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Mida Solutions, Nethive, and Offsquare: together for the internationalization
Mida Solutions, Nethive, and Offsquare have won the program POR FESR 2014-2020 for…
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Salesforce App in Microsoft Teams
Microsoft and Salesforce have just become partners and Salesforce app and integration for Microsoft…
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