We are happy to announce the recently tested interoperability between our UC applications for Microsoft Teams and Patton Electronics SBCs certified for Direct Routing in Microsoft Teams.
Just a few weeks ago Patton has publicly announced they obtained the certification for interoperability with Microsoft Teams: the Patton SmartNode eSBC series has been certified by Microsoft for Direct Routing, a feature that enables the SBC to act as a connector between Teams and any SIP or PSTN services.
Patton is a long-lasting US manufacturer of UC, cloud, and IoT enabling solutions. Its mission is to provide high-quality and right-priced solutions, networking & access, and Industrial Connectivity products and services for customers worldwide. They have been Microsoft partners for many years, and the certification of the eSBC series for Teams came as a natural continuation of it, also considering the increased demand for Teams integrated UC applications in general.
“With a Patton session border controller Teams solution, organizations that use Microsoft Teams can choose with confidence any business-class telephony calling service they prefer,” said Marjan Torkar, President EMEA and CEO Patton-Inalp, “with no worries about interoperability delays during implementation or troubleshooting headaches during operation.”
Patton’s Microsoft Teams session border controller and Microsoft Teams gateway allow Teams users to employ an external SIP or PSTN communications service provider for external phone calls while obtaining the benefits of the UC platform. Mida C3 Cloud Contact Center for Teams- the Connected contact center by Mida- interoperates smoothly with Patton SBCs, empowering the agents with the advanced call management features they need, directly within their Teams environment.
“The certification of our Smartnode SBC series for MS Teams Direct Routing extends the scope of our solutions and allows partners like Mida Solutions to enrich their offer for collaboration services and Unified Communications for Microsoft Teams,” said Gilberto di Pietro, regional sales director at Patton.
“This new partnership is a win-win situation for our joint customers: the tested interoperability between our systems removes any technical complexity, allowing them to focus just on the operational aspects of their new contact center solution in MS Teams.” added Marco Cortese, co-founder and President of Mida.
C3 is a product already available for enterprises worldwide and is included in the Connected Contact Center for Microsoft Teams Certification Program. This process we’re about to complete is an additional guarantee that the solution we’ve created for Teams provides customers with the quality, compatibility, and reliability expected from Microsoft solutions.
Want to know more about our partnership with Patton Electronics and Direct Routing for Microsoft Teams? Find out more on this page.