As announced months ago, Mida Solutions is in Microsoft Teams Connected Contact Center Certification Program. We have made another big step towards Microsoft’s official certification, as Mida C3 Cloud Contact Center has just successfully completed all the interoperability tests which certify its integration with Microsoft Teams.
tekVizion, Microsoft’s exclusive test lab partner, just publicly confirmed Mida has successfully passed this important technical test phase.
Who is tekVizion?
tekVizion enables their customers to continuously validate their collaboration solutions with tekVizion’s automation platform, lab infrastructure, and expertise.
For over 20 years, Service Providers, ISVs, platform and device vendors, and many others have selected tekVizion as the authorized testing and certification partner. tekVizion provides the resources and tools businesses need for full functional testing and validation without compromising quality and reliability. Microsoft has launched a certification program with tekVizion to verify the interoperability between connected contact center solutions and Teams and to enforce Microsoft’s high-quality standards.
“We are delighted to help Mida Solutions with their interoperability certification for Microsoft Teams so they can continue providing the quality, reliability, and functionality their customers expect.” said Darlene Smith, VP of tekVizion Labs.
The importance of the Microsoft Teams Certification Program
Due to the exponential growth of Microsoft Teams adoption as a collaboration and communication hub, the urge to add advanced call management functions to Teams’ native ones, has become a must in the business environment. Mida Solutions have committed itself to leverage its long-time competencies in the Unified Communications market to deliver a complete yet intuitive solution that allows enterprises to have their contact center integrated with Microsoft Teams: both internal and external communications can be efficiently managed in Microsoft Teams, allowing operators to focus more on listening to customers’ needs than on the technology behind the call...
Microsoft has created a specific certification program for ISVs proposing connected contact center solutions, to reassure final customers that the products which have successfully obtained the certification, satisfy Microsoft quality and security standards…
The interoperability tests we have just completed with tekVizion demonstrate that Mida C3 Cloud Contact Center is a solution that -from the technical point of view- is able to connect and integrate with MS Teams seamlessly.
“Our goal was to deliver not just another contact center. We have started working on MS Teams long before it became the popular collaboration platform we are all familiar with today. The connected contact center option gives enterprises the freedom to maintain their own service provider, so the deployment is very quick and it implies a lower level of commitment for the IT department.
Our contact center helps enterprises combine internal and external communications in a single tightly knit system within Microsoft Teams. Plus, the integration with other business-critical applications like Dynamics, Salesforce and PowerBI ensures no information is lost in the communications between customers and the companies’ departments” says Attilio Licciardello, co-founder of Mida Solutions.
To know more information about the Mida connected contact center for Teams and how it can boost your external communications, please refer to the dedicated page.