We have some great news to share today: Mida Platform’s latest release is now available in GA.
Which are the most electrifying new features available for our customers to empower their Unified Communication system and elevate their clients’ expectations and satisfaction?
If you’re a former acquaintance of Mida Solutions or you’re an active customer you should know how much effort and energies we put into the research and development. You can blame the “occupational hazard” of our founders and engineers for it! 🙂
All kidding aside, the constant dialogue with our existing customers worldwide and the cooperation with world-leading vendors highlighted some needs and integrations that we felt necessary to include in the next releases of our Mida Platform. For what concerns the release 3.0, just available in General Availability, the main features focus on deeper integration of our UC applications with Microsoft Teams and on the improvement of the User Experience both for the operators that daily work with our applications and their supervisors.
Let’s now summarize in this post the improvements included in release 3.0 :
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Microsoft Teams compatibility
The new release improves the integration with Microsoft Teams. Following a smooth and simple process, you can migrate your entire UC systems to Microsoft Teams, making it your telephony system as well as your collaboration platform. Having an all-in-one solution will help your agents streamline their workflow saving time and being more efficient, and will offer you the advantage of having both internal and external communications managed from the same single hub. This new feature will impact positively also your customer service: thanks to the CRM integrations (Dynamics, Salesforce) your operators can provide your customers with satisfying assistance, saving instantly all the relevant information in the customers’ records. Refer to this section to read more about Mida UC products integrated with Microsoft Teams and stay tuned because our team is working on other features related to this integration.
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A new user-friendly and simple GUI of Mida Recorder Playback Station
It is crucial that when a customer has to retrieve a recorded conversation, he/she can do it as quickly as possible. That’s why in release 3.0 we’ve totally redesigned what we call the “Playback Station” of Mida Recorder. After a UX research on the users’ habits, we have implemented a brand new User Interface: the new one facilitates the agent’s work and through a Google-like search allows recordings to be found in seconds using all call tags/data fields associated with them. This useful tool allows also agents to listen back to recorded calls visualizing the waveform.
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Updated SIPREC Recording
In release 3.0 we have improved our SIPREC Recorder to provide users a better experience, allowing them to correctly record all the communications transiting through the SBC. Our recorder connects to a SIPREC-enabled port and receives the calls to be recorded through a dialogue based on the SIP protocol. This recording method is becoming very popular because of the increasing adoption of SBCs devices, especially in the deployment of Microsoft Teams Direct Routing.
The interoperability of Mida UC applications with most of the SBCs certified for Direct Routing in Microsoft Teams ensures you a smooth implementation in your existing infrastructure, whether it comprehends a Ribbon, AudioCodes, Oracle, Cisco, Avaya, Nokia, Italtel SBC.
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Recorded calls stored in Azure
With release 3.0, you can decide to store your recorded calls directly in Azure Cloud, this gives the flexibility to back up them directly on the Azure shared folder server without having a NAS.
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Maximum security level for your UC
The new release 3.0 runs on a new kernel to ensure you a maximum level of UC security.
Do you want to go much further in the new release 3.0? We will be happy to explain to you in detail the advantages you can have from these new implementations, contact us here to book your free slot with one of our experts!