12 July 2021
Mida has passed the interoperability tests for Microsoft Teams
As announced months ago, Mida Solutions is in Microsoft Teams Connected Contact Center…
Certifications,Microsoft Teams,Products
0 Comments4 Minutes
Post
12 July 2021Certifications,Microsoft Teams,ProductsContact Center for Teams,Microsoft Teams,Cloud Contact Center,Connected Contact Center,Unified Communications,Microsoft Teams Certification Program
5 July 2021
Mida confirms the interoperability with Patton eSBC for Teams Direct Routing
We are happy to announce the recently tested interoperability between our UC applications for…
0 Comments3 Minutes
Post
5 July 2021Products,PartnershipsUnified Communications,Microsoft Teams,Direct Routing
28 June 2021
5 crucial contact center KPIs you need to track
Contact center is the place where most of the first interactions between your company and your…
0 Comments8 Minutes
Post
28 June 2021Customer Servicecustomer care,KPIs,Customer Service
9 June 2021
Direct Routing vs Calling Plans for voice in Microsoft Teams
In the last year, CIOs and IT Managers have been forced to adopt new cloud communication and…
0 Comments7 Minutes
Post
9 June 2021Microsoft TeamsMicrosoft Teams,Calling Plans,Direct Routing,VoIP calls
26 May 2021
5 must-have features of a WFH contact center
This last period has been unlike any other: restrictions caused by the pandemic have widely…
0 Comments5 Minutes
Post
26 May 2021Customer Servicecontact center,customer care,Cloud Contact Center,WFH,Unified Communications,Customer Service,Remote Work
10 May 2021
New release available now – Improved UX for your operators, also in Microsoft Teams!
We have some great news to share today: Mida Platform's latest release is now available in GA.…
0 Comments5 Minutes
Post
10 May 2021Microsoft Teams,News,ProductsUnified Communications,New release,SIPREC Recorder,Microsoft Teams,Recorder
6 May 2021
Microsoft Teams Updates – Spring 2021
Microsoft Teams has left its competitors so far behind that it is likely to be soon recognized as…
0 Comments6 Minutes
Post
6 May 2021Microsoft TeamsMicrosoft Teams,Microsoft Teams update,call management,online meetings
26 April 2021
Customer service: expectations in the post-pandemic era
2020 was a particular year that shook the global economy revolutionizing rapidly the way people…
0 Comments5 Minutes
Post
26 April 2021Customer ServiceCustomer Service,customer experience,cx,agent experience,contact center,uc,ax
17 March 2021
Mida Recorder for Alcatel-Lucent Enterprise technologies
Mida is proud to announce another great milestone that guarantees product high quality and…
0 Comments2 Minutes
Post
17 March 2021Products,News,CertificationsUC Solutions,UC for transportation,Mida Recorder,Alcatel-Lucent Enterprise,ALE
9 March 2021
Threats and advantages of moving a contact center service to Microsoft Teams
More than 115 million people use daily Microsoft Teams as a collaboration and communication…
Customer Service,Microsoft Teams
0 Comments5 Minutes
Post
9 March 2021Customer Service,Microsoft Teamscustomer care,Microsoft Teams,UC Solutions,call center,uc,uc market,Unified Communications,contact center,Customer Service