We are always glad to participate in events together with our longstanding partner Ribbon Communications. This time it is an event organized by Ribbon in collaboration with Microsoft, and it will be on March, 23rd in Royal Meridien Beach Resort, Dubai. “All you need to know about Microsoft direct routing” is a one-day workshop reserved for RBNN network of partners and distributors and it will be focusing on Direct Routing deployment in Azure, with Ribbon’s SBCs and Mida integrated UC solutions for Microsoft Teams.
As you would imagine we’ve got a lot to cover, so let’s start telling you what you should expect from this in-person event!
What are the main topics of the event?
In this workshop, dedicated to Ribbon’s partners and distributors, they will be trained on key information they should know to efficiently propose and deploy Ribbon Direct Routing certified SBCs to companies willing to shift their entire communications in Teams. Johan Van Bruck and Rafael Vicent from Ribbon together with Eric Moneyang and Hikmat Tony El Ajaltouni from Microsoft will kick off with the presales session, including key aspects of the Microsoft Phone System and Ribbon SBCs suggestions and proof of concepts. Ribbon will train participants to deploy and install their SBCs on Azure and configure the process of Microsoft Direct Routing to easily connect the PSTN to the Microsoft tenant.
Mida’s Business Development Manager, Giovanni Nieddu will introduce to the attendees the Mida UC suite for Teams, which is interoperable with Ribbon’s series of SBCs certified for Direct Routing. He will explain the product architecture, the main features, and how to leverage the suite to manage the entire corporate communications, without regretting the advanced features of contact centers based on legacy technologies.
He will also highlight all the benefits of deploying Mida UC suite for Teams combined with Ribbon’s SBCs, both for distributors and for final users.
What does Mida’s offer comprehend and which are the advantages for companies?
Mida had already understood the enormous potential of Teams some years ago and, for this reason, designed a comprehensive set of UC solutions, including Contact Center, Attendant Console, Compliance Recorder, enabling enterprises to professionally manage and securely store all their business conversations in this platform. Moving the entire corporate communications in Microsoft Teams was made simple by this suite, which is easy to implement and install and guarantees a smooth user experience.
Adopting a professional contact center for Teams optimizes the interactions with callers, and can lead to improved service overall performances and consequently to greater customer satisfaction. Indeed, this solution adds to Teams standard native call management features, more sophisticated ones, which facilitate agents in their daily tasks. Advanced call distribution algorithms and the possibility to track all incoming calls (not only the ones that are handled by agents) are only some examples of the features operators can benefit from. Operators can also take advantage of the integration between Mida C3 – Cloud Contact Center for Teams and CRM tools such as Dynamics, Salesforce, to empower them with instant access to all the applications they use daily in a single platform.
Power BI integrated reports enable supervisors and managers to cross-reference UC data with any other business-critical data, directly in Power BI.
What are the benefits for Ribbon’s distributors?
Proposing Ribbon’s SBCs combined with Mida products for Teams release access to some advantages :
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- These solutions are fully interoperable with Ribbon’s SBCs and Mida C3 – Cloud Contact Center is in the Microsoft certification program (it will be soon certified as a connected contact center). This means the products have passed some specific technical tests to ensure they efficiently work with Ribbon’s SBCs and they are compliant with Microsoft quality standards. So, distributors can propose them as a joint proposition characterized by the quality, compatibility, and reliability companies expect from a Microsoft solution. This will make the final customer more confident in the decision phase.
- Mida’s products are included in Ribbon’s price list. This allows companies to buy a certified SBC and a UC solution for Teams in a one-shop purchase. From the sales perspective, this is a huge advantage for distributors, as it facilitates their sales proposals to customers.
- Contact center, Attendant Console and Recorder for Teams are just part of Mida suite of UC applications. Ribbon partners can easily cross-selling other key UC applications, such as Call Analytics, FAX Server, Automated Attendant (IVR).
Are you part of Ribbon network of partners and distributors? We will be happy to meet you in Dubai, click here to register for the event!
If you don’t belong to this category, but you would like to know more about Mida-Ribbon joint UC proposition for Teams, do not hesitate to contact us at marketing@midasolutions.com.