Mida is proud to officially present its partnership with Jampot, a new business partner active in the Indian region that has been collaborating with Mida since a few years ago. The tight partnership initially consisted of operational support, but recently expanded into a commercial partnership, aiming to provide enterprises in India with Mida professional suite of UC applications.
Jampot Technologies is a specialist in Consultancy, Product Management, Integration and worldwide support based in Mumbai, India, that provides Telecom solutions and services, especially for the financial and command and control sectors. Over the years they specialized in Trading Floor Telephony (IP Trade), Land-Mobile-Radio Integration, in Call Center Equipment – including video conferencing solutions- and voice recording solutions. From the services point of view, Jampot Technologies provides VoIP and RoIP services.
Our relationship goes back to 5 years ago and when we realized that Jampot had the competencies and the potential to support us in the Level 1 IT support, we immediately began our collaboration, gradually moving towards being in charge of the service 24/7 from 2020.
Delegating Level 1 IT support to Jampot has allowed Mida to focus its resources on higher grade support, but mainly on research and development. That has allowed Mida to be more focused only on pure software development to provide cutting-edge UC products with new features and relevant integrations. In recent years this was crucial, as the focus was making our professional set of UC applications available in new environments, like Microsoft Teams and Zoom.
Jampot successfully managed to implement Mida Recorder in several projects across the Indian region. In most of the cases, it was chosen to complete their trading turrets offer in financial projects.
Over time we realized that Jampot’s ever-greater experience in the UC environment combined with excellent product knowledge and the perception of the local businesses’ needs in terms of UC technologies, could worth our relationship to make a quantum leap.
Being Jampot so far an excellent partner, we are sure that they will be committed and successful also from the commercial point of view, bringing to the table new joint opportunities in the future.
“We’re competing with established players in the Indian market so partnering with Mida has really helped us,” says Sameer Mukund Gorkhale, Director and CEO of Jampot Technologies. “We saw that we could win customers by joining hands with Mida and we share a good relationship and get excellent support from the Mida team. We’ve now extended our knowledge and team to support Mida’s solutions 24/7 and also test every new Mida release.”
For any questions about this partnership, feel free to contact us by filling out this form.