Release C 3.4.1: the new features that improve Mida’s contact center efficiency
To be competitive in the marketplace, a company must adopt technologies that are always up-to-date in terms of security and…
Why UC solutions are the right investment for finance companies
The financial sector is facing an important challenge: being able to reconcile the need for advanced technologies with the…
Out-of-the-box support with WhatsApp integration
WhatsApp is a great leap forward for your customer service. You should adopt it as an additional tool to redefine your approach…
Why is flexibility essential for your contact center?
Choosing the right UC system for your customer service is a priority. Streamlining agents’ workflow allows them to better…
How to gradually migrate UC to the Cloud?
The new era of corporate communications has already begun: digital interactions are widely part of the business environment.…
Mida C3 with a step ahead: what's new?
A new version of Mida C3 - Cloud Contact Center is now available to boost your communications. Your employees will love its…
Connect, Extend, Power: features and business opportunities behind labels
From discussions with customers and partners, we realized that there is still quite a lot of confusion about how a contact…
Another big milestone achieved: Mida UC suite for Zoom
Mida UC portfolio is getting more and more enriched with new solutions: we are happy to announce that recently we have included…
Mida has passed the interoperability tests for Microsoft Teams
As announced months ago, Mida Solutions is in Microsoft Teams Connected Contact Center Certification Program. We have made…
5 must-have features of a WFH contact center
This last period has been unlike any other: restrictions caused by the pandemic have widely affected everybody’s lives and…