A new version of Mida  C3 – Cloud Contact Center is now available to boost your communications. Your employees will love its updated aspects and its new key integrations: they can now rely on a new intuitive tab for chat and email management and a higher level of security. Thanks to the LDAPS protocol and the OAuth standard for Zoom, user authentication security has been implemented.

 

This release is characterized by the integration with WhatsApp and email applications to allow your customer service team to provide top-quality support through different channels. Agents can now smoothly solve requests coming from chats, emails, and calls by counting on an easy and professional user interface. 

 

What to expect from this release?

Let’s discover the main points your team will enjoy about the new version of Mida  C3:

 

  1. Messages are recorded to allow agents to have the whole conversation within this unique tab. Your employees become quickly familiar with this new release thanks to the similar user experience among Mida’s applications.
  2. Messages are routed through distribution algorithms to agents logged into the queues. They are advised of the new incoming conversation and they can easily accept or decline to handle it.
  3. A first automatic welcome message is foreseen in this release: it can be set up to streamline the chat handling process. The management of these conversations is intuitive to enhance the user experience. This approach allows agents to focus their attention just on the requests.
  4. All these activities can be done directly through the new professional tab that has been designed to make the handling process easier. It is well organized into three main areas on the screen:
    • on the left, the user can see the conversations list and  can be immediately aware of the number of unread messages;
    • in the middle, the agent reads the entire selected conversations and directly answers them;
    • on the top right corner, a setting menu allows the user to customize options, select the preferred shortcuts, and log in and log out from the queue assigned and log out from the system.

 

Do you want to know more about this release? 

Discover how it can help improve your customer service by getting in touch with us here. We will back to you in a flash with more information.