What does choosing Microsoft Teams-certified UC solutions for customer service really mean? Marco Cortese, Mida’s President and Sales Manager, has been recently interviewed by UC Today, the leading online publication for Unified Communications and Collaboration news, to shed light on this topic by explaining the main advantages of this choice. Let’s summarize the key points of the video.
Firstly, Marco Cortese notes that these years Microsoft has completely changed how people communicate and collaborate by proposing a UC platform that supports a remote and hybrid work scenario. Already during the Covid-19 Pandemic, managers have understood that these new habits are here to stay and they have chosen Microsoft Teams to handle interactions. Microsoft Teams has been adopted as a new corporate communication system, bringing the need to integrate third-party solutions in the same environment.
Nowadays, it is increasingly apparent how this integrated approach helps to increase customer satisfaction: it helps increase agents’ productivity by decreasing the wasted time spent on moving from one application to another. That’s why many companies choose this complete ecosystem with its integrations like UC-certified solutions.
Secondly, Mida’s President states that enterprises prefer certified solutions, because the high standards of security and quality of Microsoft are guaranteed by this accreditation. This certification adds value to these applications which companies could count on for their services. It is evidence of how these applications work within the Microsoft ecosystem.
Then the interview goes through Mida’s certified contact center and compliance recorder to highlight the main reasons why decision-makers should adopt these certified solutions, instead of non-certified ones, and why Mida chose to invest in this certification.
Go deeper into this topic by watching the interview.