Why is flexibility essential for your contact center?
Choosing the right UC system for your customer service is a priority. Streamlining agents’ workflow allows them to better…
3 key benefits of UCaaS for any company, including yours
Companies worldwide are seeking to move their corporate communications to the Cloud by adopting UC applications that completely…
Mida C3 with a step ahead: what's new?
A new version of Mida C3 - Cloud Contact Center is now available to boost your communications. Your employees will love its…
Contact Center vs Call Center: what you should know
Does your company need a contact center or a call center to handle conversations? This is a critical question to project an…
Mida Contact Center and Compliance Recorder are officially certified for Microsoft Teams
Mida has a big milestone that would like to share with you: its Contact center and Compliance Recorder have recently been…
Why are CRM and Business Intelligence essential integrations for this hybrid work scenario?
In recent times, due to the restrictions caused by the Pandemic, companies all over the world have been suddenly forced to…
3 reasons to adopt a contact center with CRM integration
The choice of which contact center platform to adopt is a complex task: there are many aspects to take into consideration, and…
6 tips to empower your agents' performances
No more doubts about the importance of keeping your agents motivated: the way your operators engage in their work, how they…
5 must-have features of a WFH contact center
This last period has been unlike any other: restrictions caused by the pandemic have widely affected everybody’s lives and…
Customer service: expectations in the post-pandemic era
2020 was a particular year that shook the global economy revolutionizing rapidly the way people live their lives. Due to the…