Threats and advantages of moving a contact center service to Microsoft Teams
More than 115 million people use daily Microsoft Teams as a collaboration and communication platform. It is a reliable solution…
2021 Customer Service trends
The new year has started and we wanted to share the predictions for 2021 customer service trends. Covid-19 Pandemic is still…
A new contact center age
Contact Center solutions are now changing and this is a topic of growing interest in 2020. Companies’ challenge is to increase…
Salesforce App in Microsoft Teams
Microsoft and Salesforce have just become partners and Salesforce app and integration for Microsoft Teams will soon be…
Mida Contact Center soon certified for Microsoft Teams
Have you ever heard about Connected Contact Center for Microsoft Teams Certification Program? This is one of the most important…
Contact Center for Microsoft Teams: all you need to know!
Contact Center for Microsoft Teams: all you need to know! Microsoft Teams is currently one of the most popular applications for…