Mida has a big milestone that would like to share with you: its Contact center and Compliance Recorder have recently been certified for Microsoft Teams. All the big steps required by Microsoft for this relevant certification have been completed to have valuable proof of the compatibility of our solutions with the Microsoft Teams ecosystem. It has been a challenging process that makes the whole Mida team really satisfied for the effort everyone put in these months for certification.
What does it mean?
This achievement is important evidence of the high quality and reliability of Mida’s offering because all the interoperability and security tests have been successfully passed. This highlights that Mida’s solutions meet the Microsoft standards and functionalities companies expect from Microsoft solutions.
Mida is the first Italian enterprise who achieve this valuable certification both for the contact center and recording systems. This makes the team more proud to provide companies worldwide with professionally calling features certified to be integrated with the Microsoft ecosystem to efficiently handle and store a high volume of conversations.
Mida UC services involved in the certification
Considering the exponential growth of Microsoft Teams adoption in companies around the world and the consequent higher request of professional third-parties service tools in support of this platform to promptly handle customer issues, Mida decided to be part of Microsoft Certification Programs to add to its UC solutions an important value.
Mida C3 – Cloud Contact Center was the first service that is involved in this process and then the board decided to expand this opportunity to Mida Compliance Recorder too. It has been a win-win decision that allows both Mida and end-users (or partners) to take advantage of this assurance: being among the ISV who officially integrate their solutions into Microsoft Teams is huge evidence of how Mida’s services work.
Being on the list of these certified solutions for Microsoft Teams, respectively Contact Center and Compliance Recorder, is a demonstration also of our willingness to always carry out our mission of providing innovative technologies for all types of communication and continuously improving.
Why choose these certified solutions? Discuss your customer service needs with our experts and they will be happy to help you go deeper into these products and their features.