Mida Solutions is proud to announce its latest milestone: Mida Compliance Recorder has just been published on Zoom Marketplace. Recently Mida has expanded its portfolio with advanced UC solutions for Zoom to lets companies who daily use this communication and collaboration platform provide five-star customer service by relying on additional professional features. This recording system imports from Zoom the lists of users and the Zoom recordings and show these files to the Zoom users.
Tracking the calls within Zoom has never been so easy: Zoom users can now take advantage of this all-in-one recording system that securely collects and archive any conversation (Zoom-Zoom calls, PSTN-Zoom calls, and calls from PSTN) in the company’s preferred local repository. This kind of centralized storage makes sure that no copy of communications is kept inside Zoom unless the managers want it to.
This cloud-based solution ensures compliance recording by professionally meeting with the latest privacy regulations (GDPR, MiFID II) or internal security protocols. The conversation files are encrypted, compressed, and marked with an anti-tamper signature to guarantee a reliable solution for each industry. These requirements and precautions are typically required in critical environments and financial institutions to avoid unwanted privacy and security issues.
Companies can also get full control of user permissions: administrators can set up the user access level to authorize who can listen and manage the recordings and who can have access, typically the supervisor, to teams’ conversations to understand how the customer service is performing.
The user can access the list of the conversations through this new Zoom App and can manage them through the Playback Station, the intuitive web UI for Mida recording systems. This web page allows users to easily search the archived calls with the call tags and metadata (e.g. telephone extensions and date) fields associated with these conversations. This user-friendly interface also allows the user to add notes and tags to specific calls and download them with a click.
Would you like to get this Compliance Recorder? Your agents will love this reliable and easy-to-use recording solution, also available with an aaS approach.