Streamline agents’ workflow within Microsoft Teams: what you should know
If you are considering enhancing your company's Unified Communication, leveraging the Microsoft Teams platform in combination…
Microsoft Teams: the latest updates - March 2023
Microsoft takes care to always enhance the user experience of its communication and collaboration experience in Microsoft…
Why is flexibility essential for your contact center?
Choosing the right UC system for your customer service is a priority. Streamlining agents’ workflow allows them to better…
Why choose a Microsoft Teams-Certified UC solution?
What does choosing Microsoft Teams-certified UC solutions for customer service really mean? Marco Cortese, Mida's…
3 Customer Service trends to look out for in 2023
What to expect from the year ahead? It’s time to think about which new customer service trends companies should consider in the…
UC data analysis or customer surveys: how to boost your customer service?
Companies have figured out how essential is high-quality customer service for business growth. Providing a powerful customer…
Call Recording: the 6 main benefits for your customer service
Call recording softwares are important tools companies can rely on as they can often be integrated into cloud-based contact…
3 reasons to adopt a contact center with CRM integration
The choice of which contact center platform to adopt is a complex task: there are many aspects to take into consideration, and…
6 tips to empower your agents' performances
No more doubts about the importance of keeping your agents motivated: the way your operators engage in their work, how they…
5 crucial contact center KPIs you need to track
Contact center is the place where most of the first interactions between your company and your customers take place. As per…