3 Customer Service trends to look out for in 2023
What to expect from the year ahead? It’s time to think about which new customer service trends…
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Microsoft-Ribbon Workshop: a precious day to learn and networking
In the Microsoft Italia offices in Milan, last week Mida took part as a speaker at Ribbon…
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Contact Center vs Call Center: what you should know
Does your company need a contact center or a call center to handle conversations? This is a…
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Microsoft Teams updates – fall 2022
Every month Microsoft shares a long list of new Microsoft Teams updates to improve its user…
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Mida Compliance Recorder is now on Zoom Marketplace
Mida Solutions is proud to announce its latest milestone: Mida Compliance Recorder has just been…
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Mida Contact Center and Compliance Recorder are officially certified for Microsoft Teams
Mida has a big milestone that would like to share with you: its Contact center and Compliance…
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The new era of the fax server: an overview of its evolution and adoption
Do you think fax server adoption has drastically decreased in these years? We would like to change…
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UC data analysis or customer surveys: how to boost your customer service?
Companies have figured out how essential is high-quality customer service for business growth.…
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Choose Mida Attendant Console for Zoom to empower your customer service
Following the huge request for communication and collaboration tools, Zoom has evolved its platform…
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