Exceed customers’ expectations by choosing a contact center and a compliance recorder certified by Microsoft Teams to provide excellent service. Adopting these two applications is a successful choice to make your customers more satisfied with your support. A top quality level and a high secure grade are ensured by the certification. Each of these solutions has been tested to verify that Microsoft’s standards are respected. Thus the accreditation lets companies be thoughtless about the adopted communication tool. They can rely on an advanced professional solution to ensure astonishing support.
What does the user expect from Mida’s certified solutions?
Mida decided to certify its contact center and compliance recorder to add extra value to these solutions. The main aim is to provide a complete advanced suite of certified UC solutions to companies seeking for moving their corporate communications to the Microsoft Teams environment. These solutions guarantee several different pros:
CONTACT CENTER
With this UC solution, Microsoft Teams users can rely on advanced call management features that augment and enhance the basic Teams calling functions. A Teams-like user experience allows agents to become faster familiar with the solution: there are no disruptive elements in the UX. All is well-organized and intuitive like in Teams.
Mida C3 – Cloud Contact Center has been designed to streamline agents’ activities and increase service productivity with an all-in-one suite of solutions:
- It is cloud-based, it just needs a browser to use it
- Its setup is simple and fast to let users quickly use the solution
- It is integrated with the main CRMs to increase the smooth management of requests.
- It is a complete UC suite that includes attendant console, queue management, IVR & automated attendant, and compliance recorder. Managers can choose what to adopt according to their specific needs.
COMPLIANCE RECORDER
Mida’s professional recording solution allows companies to collect and archive and listen to Teams-to-Teams conversations and interactions between PSTN and Teams and vice versa. This solution lets companies securely record communications according to international and national privacy and security laws (e.g. GDPR and MiFID II) and corporate policies and practices. This recorder is flexible enough to be compliant with both external and internal requirements.
It means, with Mida’s compliance recorder, conversations, and their metadata, are safely stored in the preferred storage in the same country where conversations are made for a specific amount of time. The retention period is easily settable to keep communications archived just for the time companies are entitled to store the file.
A high level of security is also ensured by file compression, encryption, and marking proof against tampering threats.
Why did Mida decide to invest in this certification?
As a company with +18 years of experience in the UC market and with an innovative approach, Mida felt the emerging need of the market of adopting new cutting-edge technology, such as Microsoft Teams, for communications handling long before the Pandemic. Mida decided to quickly work on a complete suite of UC solutions for Microsoft Teams to empower companies to provide satisfactory customer service within this cloud-based platform. Grasping the increasing demand for these solutions the next step could not only have been to enter into the Microsoft Teams certification program. This accreditation confirms the successful decision to invest in this popular technology. Mida has been the first Italian company to achieve this goal by certifying its contact center and compliance recorder.
Would you like to know more about our certified offering? Ask for a demo here, one of our experts will be back to you shortly.