Are you considering moving your Unified Communications from a legacy system to Zoom? Mida has recently unveiled that its portfolio was expanded with two solutions for the Zoom environment: a professional attendant console and a compliance recorder.
In December, Mida CTO & Founder, Mauro Franchin, presented these new UC solutions during an interview by UC Today, the leading online publication for Unified Communications and Collaboration news. Our Manager focused the attention on how this new value proposition can help companies leverage their conversations within Zoom to provide the best quality customer service ever.
Which are the main topics of the interview?
Let’s summarize the three key reasons, highlighted by Mauro Franchin, why you should adopt Mida Attendant Console and Mida Compliance Recorder for Zoom:
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Working-from-anywhere scenario
Due to the Pandemic restrictions, in the last years, companies were forced to adopt widespread communication and collaboration tools (e.g. Zoom and Microsoft Teams) that bring together multiple services to continue to interact. This particular historic moment suddenly led to reinventing the working environment and shifting all the conversations to the Cloud. Managers have to be aware that this new scenario is here to stay carrying with it an increasing demand for professional UC solutions. To meet this market request, Mida has started designing and proposing a new web-based UC suite to support efficient interaction handling within platforms.
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Legacy and Zoom technologies can coexist
For many reasons, a lot of companies prefer to gradually implement the migration from the legacy system to cloud platforms such as Zoom. They ask for a hybrid architecture to easily handle conversations in the Cloud. This means adopting an advanced Cloud-based customer service system without leaving in the immediate the whole current legacy environment. Being aware of this relevant need, Mida has designed a flexible UC suite that allows these two technologies to coexist in the same environment.
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Advanced call management features for Zoom
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Mida has grabbed an even-higher request for an Attendant Console for Zoom by proposing a dedicated professional UC solution with all the traditional advanced call management features. This console empowers agents to easily handle their day-to-day activities to smoothly solve customers’ issues. The intuitive UI helps them to efficiently focus their attention on the requests and improve their performance. Indeed, they can rely on a complete call history scenario integrated with the corporate directory.
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Designed to be in compliance with the specific national laws
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The emerging demand for conversation handling within Zoom has also increased the request for a professional compliance recorder to store communications. Companies ask for a recording system flexible enough to be compliant with the latest privacy and security laws and their internal regulations too. Taking account of these requirements, Mida has designed a recorder that ensures file storage in compliance with specific country laws. To increase security, three levels of user access permissions can be configured and files can be compressed, encrypted, and marked against tampering threats.
Go deeper into our new UC offerings for Zoom by watching the interview here.
For any reason do not hesitate to contact us at marketing@midasolutions.com. Our experts will be back to you in a flash.