How to gradually migrate UC to the Cloud?
13 February 2023UC Solutions,Cloud Contact CenterUnified Communications,Microsoft Teams,Customer Service,Zoom
The new era of corporate communications has already begun: digital interactions are widely part of the business environment.…
How to satisfy customers by relying on Microsoft Teams-certified UC solutions?
9 February 2023Microsoft Teams,Certifications
Exceed customers’ expectations by choosing a contact center and a compliance recorder certified by Microsoft Teams to provide…
3 key benefits of UCaaS for any company, including yours
6 February 2023UCaaS,UC Solutions,uc,uc market,contact center,customer careCustomer Service,Unified Communications
Companies worldwide are seeking to move their corporate communications to the Cloud by adopting UC applications that completely…
Why choose a Microsoft Teams-Certified UC solution?
31 January 2023UC Solutions,Customer Service,Mida UC suite for Teams,Microsoft TeamsProducts,Unified Communications,Microsoft Teams,Certifications
What does choosing Microsoft Teams-certified UC solutions for customer service really mean? Marco Cortese, Mida's…
Mida C3 with a step ahead: what's new?
16 January 2023contact center,Cloud Contact CenterProducts
A new version of Mida C3 - Cloud Contact Center is now available to boost your communications. Your employees will love its…
Why should you adopt a compliance recorder?
12 January 2023Customer Service,Unified Communications,Products
Before analyzing the main reasons why you should invest in a compliance recorder for your customer service department, let’s…
Why move your UC to Zoom with Mida
https://youtu.be/Lf9CpJkH_0U Are you considering moving your Unified Communications from a legacy system to Zoom? Mida has…
3 Customer Service trends to look out for in 2023
20 December 2022Customer Service,customer experience,customer careCustomer Service
What to expect from the year ahead? It’s time to think about which new customer service trends companies should consider in the…
Mida Solutions, Nethive and Offsquare: Achievements gained with POR FESR
14 December 2022Senza categoria
As already announced at the end of 2020 (see this post), Mida Solutions S.r.l., Nethive S.p.a. and Offsquare S.r.l. won the POR…
Microsoft-Ribbon Workshop: a precious day to learn and networking
1 December 2022Microsoft Teams,Direct RoutingEvents and webinars,Partnerships
In the Microsoft Italia offices in Milan, last week Mida took part as a speaker at Ribbon Communications’s training day on the…