In the Microsoft Italia offices in Milan, last week Mida took part as a speaker at Ribbon Communications’s training day on the news of Microsoft Teams Direct Routing. This in-person technical event was a great opportunity to learn and discuss all the essential information related to corporate communication processes and to network with Ribbon’s partners.
During the morning, the Sales Manager and President of Mida Solutions, Marco Cortese, showcased Mida’s UCaaS applications for Teams. If you could not attend the event, download the slide he presented at this link.
This particular moment of synergies allows Mida to shed light on the new advanced UC solutions and the new licensing methods. Companies should keep in mind what changes occurred during the Covid-19 Pandemic corporate communications. In the last two years, Microsoft faced this topic by proposing in a new way a cutting-edge ecosystem, Microsoft Teams. With 270 million active users per month, this platform has been the most adopted hub to handle interactions.
In this one-day workshop, it was essential to keep in mind how Microsoft redesigned an entire ecosystem, thought about how to connect devices and met all the security parameters required by call handling and UC data management.
Companies worldwide have started to move, more or less gradually, their communications from legacy technologies to Microsoft Teams. This scenario has highlighted a step-by-step migration request which results in the demand for flexible UC solutions. Managers have begun to look for architectures that allow these two technologies to coexist in the same environment. This is one of the main topics highlighted by Marco Cortese during his presentation: Mida has understood this relevant aspect and has designed an advanced UC suite for Microsoft Teams that let companies implement a hybrid model.
In this scenario, being consistent with the high quality and security standards people expect from Microsoft solutions is an essential aspect. Taking care of always ensuring this added value, Mida has chosen to enter the Microsoft Teams certification program. Mida has recently achieved this relevant milestone: Mida Contact Center and Mida Compliance Recorded have recently been certified for Microsoft Teams. Mida is the first Italian company to obtain this valuable acknowledgment.
The workshop attendees highlighted their appreciation for these Cloud UC solutions, which can be activated with a new licensing approach: SaaS. This innovative turnkey model proposed by Mida allows SMB companies to adopt Mida’s solutions to professionally manage their whole business conversations within Microsoft Teams. This approach offloads to Mida all the deployment and management thoughts.
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