Threats and advantages of moving a contact center service to Microsoft Teams
More than 115 million people use daily Microsoft Teams as a collaboration and communication platform. It is a reliable solution…
Microsoft Teams latest updates
With over 27 million meetings per month and more than 115 million daily active users, the increase in Microsoft Teams' adoption…
2021 Customer Service trends
The new year has started and we wanted to share the predictions for 2021 customer service trends. Covid-19 Pandemic is still…
What is new in Microsoft Teams? - December 2020
The number of Microsoft Teams daily active users continues to increase: in April 2020 they were 75 million and now they are 115…
Italian Public Administrations choose Mida Attendant Console
We are happy to announce that starting from January 2021 Mida Attendant Console will be available in the Italian Public…
A new contact center age
Contact Center solutions are now changing and this is a topic of growing interest in 2020. Companies’ challenge is to increase…
Mida Solutions, Nethive, and Offsquare: together for the internationalization
Mida Solutions, Nethive, and Offsquare have won the program POR FESR 2014-2020 for internationalization activities. POR…
Salesforce App in Microsoft Teams
Microsoft and Salesforce have just become partners and Salesforce app and integration for Microsoft Teams will soon be…
Mida Contact Center soon certified for Microsoft Teams
Have you ever heard about Connected Contact Center for Microsoft Teams Certification Program? This is one of the most important…
Mida and FVC: a new opportunity in the Middle East
Mida Solutions is ready to sign a new strategic collaboration that will help strengthen its positioning in the Middle East and…