No barriers for visually impaired and blind operators: the partnership with Vision Dept
The steady growth of customer service importance has placed more attention on user experience and how to meet call center…
Mida has passed the interoperability tests for Microsoft Teams
As announced months ago, Mida Solutions is in Microsoft Teams Connected Contact Center Certification Program. We have made…
Mida confirms the interoperability with Patton eSBC for Teams Direct Routing
We are happy to announce the recently tested interoperability between our UC applications for Microsoft Teams and Patton…
5 crucial contact center KPIs you need to track
Contact center is the place where most of the first interactions between your company and your customers take place. As per…
Direct Routing vs Calling Plans for voice in Microsoft Teams
In the last year, CIOs and IT Managers have been forced to adopt new cloud communication and collaboration tools to allow…
5 must-have features of a WFH contact center
This last period has been unlike any other: restrictions caused by the pandemic have widely affected everybody’s lives and…
New release available now - Improved UX for your operators, also in Microsoft Teams!
We have some great news to share today: Mida Platform's latest release is now available in GA. Which are the most electrifying…
Microsoft Teams Updates - Spring 2021
Microsoft Teams has left its competitors so far behind that it is likely to be soon recognized as the most used collaboration…
Customer service: expectations in the post-pandemic era
2020 was a particular year that shook the global economy revolutionizing rapidly the way people live their lives. Due to the…
Mida Recorder for Alcatel-Lucent Enterprise technologies
Mida is proud to announce another great milestone that guarantees product high quality and reliability. Concurrently with our…