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News and Events

27 March 2025

Where Should MSPs Focus Their Strategic Attention In 2025? Part I

Navigating the Channel’s Evolving Landscape: Key Strategies for Telco Resellers and MSPs in 2025…

Partnerships,Customer Service,Unified Communications

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by Mida


0 Comments6 Minutes

Post

27 March 2025Partnerships,Customer Service,Unified Communicationscontact center,uc,Compliance Recorder,AI,MSPs,MSP,Resellers,Managed Service Provider,Telecommunications,Informal CX


Transcription in recording systems

19 March 2025

AI & Call Recording, Part 2: 5 Reasons why Transcription Enhances Call Recording Systems

In today’s data-driven business environment, capturing and analyzing customer interactions is…

Senza categoria

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by Mida


0 Comments4 Minutes

Post

19 March 2025Senza categoriacustomer experience,CCaaS,transcription,AI,Artificisl intelligence,Customerservice


contact center must-have

11 March 2025

6 Essential Questions to Ask About a Contact Center Solution

With Avaya announcing the end of free technical support for contact centers with fewer than 200…

Customer Service,Products

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by Mida


0 Comments5 Minutes

Post

11 March 2025Customer Service,ProductsUnified Communications,contact center,UCaaS,CCaaS,corporate communications


NUSO sponsor at Cavell Summit Europe

5 March 2025

Cavell Summit Europe 2025: The Must-Attend Event for Business Communications and Innovation

The Cavell Summit Europe 2025 is set to be one of the most anticipated gatherings for providers,…

Events and webinars,Unified Communications

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by Mida


0 Comments5 Minutes

Post

5 March 2025Events and webinars,Unified Communicationscontact center,VoIP calls,UCaaS,Cavell Summit Europe,compliance recording,CCaaS


sentiment analysis

25 February 2025

AI & Call Recording: 5 Ways Sentiment Analysis Can Boost the Customer Experience

In the competitive landscape of customer service, understanding the nuances of customer…

Customer Service,Unified Communications

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by Mida


0 Comments3 Minutes

Post

25 February 2025Customer Service,Unified Communicationscall center,Customer Service,customer care,call recording,Compliance Recorder,sentiment analysis,call recorder


NUSo sponsoring Enterprise Connect

13 February 2025

Unleashing Collaboration and Innovation at Enterprise Connect 2025 – Join NUSO at Booth #931

Be Our Guest at Enterprise Connect & Save $700 Enterprise Connect gathers industry leaders,…

Events and webinars

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by Mida


0 Comments4 Minutes

Post

13 February 2025Events and webinarscontact center,international events,Enterprise Connect,Compliance Recorder,NUSO Connect for Enterprise,NUSO Connect for Business,NUSO Connect Recorder


FVC Unified Communication & Collaboration Summit 2025

6 February 2025

FVC Unified Communication & Collaboration Summit 2025

After the outstanding response to previous editions, we are thrilled to announce we will be part of…

Partnerships,Events and webinars,Unified Communications

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by Mida


0 Comments3 Minutes

Post

6 February 2025Partnerships,Events and webinars,Unified CommunicationsMicrosoft Teams,Unified Communications,Zoom,UC&C


4 February 2025

NUSO Renews and Expands Certification for Mida Compliance Recorder on Microsoft Teams

We are thrilled to announce that NUSO has officially renewed the Microsoft Teams certification for…

Senza categoria,Microsoft Teams,Certifications

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by Mida


0 Comments5 Minutes

Post

4 February 2025Senza categoria,Microsoft Teams,CertificationsMicrosoft Teams Certification Program,Mida UC suite for Teams,Compliance Recorder


27 January 2025

NUSO and Wavecrest Partner to Enhance International Cloud Communication Services

NUSO and Wavecrest, a developer of managed voice and messaging services, have entered a strategic…

News,Partnerships

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by Mida


0 Comments3 Minutes

Post

27 January 2025News,Partnershipsuc,wavecrest,partnerships,UC&C,international origination,international voice services


20 November 2024

NUSO Expands Enterprise Cloud Contact Center Capabilities with Acquisition of T-Metrics

Clayton, MO – November 19 – NUSO announces the acquisition of T-Metrics, a provider of advanced…

News,Agreement,Unified Communications

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by Mida


0 Comments2 Minutes

Post

20 November 2024News,Agreement,Unified CommunicationsUnified Communications,acquisition,T-Metrics,NUSO,omnichannel UC solution,contact center solutions,communication solutions


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