Contact Center vs Call Center: what you should know
23 November 2022contact center,uc,UC Solutions,call centerUnified Communications,Customer Service
Does your company need a contact center or a call center to handle conversations? This is a critical question to project an…
Microsoft Teams updates - fall 2022
15 November 2022Microsoft Teams
Every month Microsoft shares a long list of new Microsoft Teams updates to improve its user experience. This fall the changes…
Mida Compliance Recorder is now on Zoom Marketplace
3 November 2022Zoom UC applications,Compliance Recorder,Unified Communications,ZoomProducts,Zoom
Mida Solutions is proud to announce its latest milestone: Mida Compliance Recorder has just been published on Zoom Marketplace.…
Mida Contact Center and Compliance Recorder are officially certified for Microsoft Teams
28 October 2022Microsoft Teams,Microsoft Teams Certification Program,contact center,Compliance RecorderCertifications,Microsoft Teams,Products
Mida has a big milestone that would like to share with you: its Contact center and Compliance Recorder have recently been…
The new era of the fax server: an overview of its evolution and adoption
24 October 2022fax server,Unified CommunicationsProducts,Unified Communications
Do you think fax server adoption has drastically decreased in these years? We would like to change your mind because this…
UC data analysis or customer surveys: how to boost your customer service?
19 October 2022Customer Service,UC data analysis,UC Solutions,UC dataCustomer Service
Companies have figured out how essential is high-quality customer service for business growth. Providing a powerful customer…
Choose Mida Attendant Console for Zoom to empower your customer service
12 October 2022Attendant Console,Zoom,UC SolutionsZoom
Following the huge request for communication and collaboration tools, Zoom has evolved its platform by adding new important…
License Mida UC applications in a new way: simple and flexible!
27 September 2022UC Solutions,fax serverProducts
In recent years, people are used to activating as a Service licenses to easily get Cloud-based software with a ready-to-use web…
Microsoft Teams updates - Summer 2022
22 September 2022Microsoft Teams,Mida UC suite for Teams,Microsoft Teams updatesMicrosoft Teams
During the summer Microsoft shared a long list of new and updated features for Teams to improve customers' day-to-day working…
Mida Fax Server: 6 attractive reasons to choose the new version
12 September 2022fax serverProducts
A completely new version of Fax Server is now available in the Mida portfolio: Mida has just renewed its turnkey fax management…