Following the huge request for communication and collaboration tools, Zoom has evolved its platform by adding new important features to allow users easily handle live chats, webinars, and phone calls. Behind the decision to grow its business beyond high-quality video conferencing, there is the aim to provide a reliable all-in-one solution for efficiently connecting people worldwide. During the Pandemic Zoom usage went up and, in recent times, companies all over the world have shown an interest in choosing this platform for handling all business conversations.
Mida understood this trend and decided to ride the wave of the moment and invest in UC solutions for Zoom by adding to its portfolio a new Attendant Console to empower Zoom users with professional call features.
This application allows customer service agents to smoothly handle a high volume of incoming calls from any location: manage PSTN and Zoom calls, transfer PSTN calls to Zoom users and transfer Zoom calls to Zoom users or to PSTN is easier with this turnkey UC software. Multiple calls can be simultaneously routed to multiple service queues and handled through an easy-to-use web interface, accessible from any device (PC, Mac & tablets) just by entering user credentials. All the console configurations are maintained to encourage the work-from-anywhere current scenario.
With this solution, agents have complete control of the call flow and call history and they have access to a centralized directory. All they need is at their fingertips to save staff time. Mida helps agents to deliver a higher service by streamlining their activities and increasing customer satisfaction during their interactions with the company.
Mida Attendant Console for Zoom is available as a basic version for receptionists’ activities and as a more sophisticated one with voice channels, an unlimited number of queues, selective queue login/logout, and additional advanced features and redundant configurations for High Availability. Both solutions are easy to activate and quickly to set up and support hybrid deployment easing migration to Zoom from Legacy PBX.
Check out this page now to get more information about Mida Attendant Console for Zoom and feel free to fill out this form to speak with our experts. They will come back to you shortly to let you discover which solution suits you best.