Which UC challenges are our partners facing at the moment?
9 May 2023Unified Communications
What are the main challenges our partners in the UC ecosystem are facing? In this article, we are going to analyze the…
Compliance Recorder for Microsoft Teams: 3 must-have features to bear in mind
27 April 2023customer care,Compliance Recorder,Unified CommunicationsMicrosoft Teams,Products
More and more companies globally are realizing the enormous potential of a compliance recorder for recording and storing…
Mida and Bludis’s first webinar to discover the new partnership
18 April 2023Unified CommunicationsPartnerships
Last week Mida and Bludis unveiled their new business agreement to propose to Italian companies our forward-future UC solutions…
Streamline agents’ workflow within Microsoft Teams: what you should know
17 April 2023Unified Communications,Microsoft Teams,Customer ServiceProducts,Microsoft Teams,Customer Service
If you are considering enhancing your company's Unified Communication, leveraging the Microsoft Teams platform in combination…
Out-of-the-box support with WhatsApp integration
12 April 2023Unified Communications,Cloud Contact Center,WhatsApp integrationProducts,Unified Communications
WhatsApp is a great leap forward for your customer service. You should adopt it as an additional tool to redefine your approach…
Mida and Bludis: together to boost Italian companies UC
Mida is proud to share with you a new partnership to propose UC solutions to the Italian market. We have just signed a business…
Microsoft Teams: the latest updates - March 2023
15 March 2023UC Solutions,customer care,Microsoft Teams,Customer ServiceMicrosoft Teams
Microsoft takes care to always enhance the user experience of its communication and collaboration experience in Microsoft…
Why is flexibility essential for your contact center?
8 March 2023Cloud Contact Center,contact center,customer care,Customer Service,customer experienceCustomer Service,Unified Communications
Choosing the right UC system for your customer service is a priority. Streamlining agents’ workflow allows them to better…
Main pros of a multi-channel support
27 February 2023Customer Service
Providing satisfactory customer service makes a difference in your business growth. How people's conversations are managed…
Enterprise Connect: why meet us at booth 335?
14 February 2023uc,UC Solutions,Enterprise ConnectEvents and webinars
The enterprise IT community is going to gather to share opinions about the latest technologies and solutions in the UC market…