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News and Events

29 April 2025

Kalaam Telecom, Mida Solutions and FVC enter Strategic Alliance to Elevate Comprehensive CCaaS & UCaaS Solutions in Bahrain & Saudi Arabia

Padua, Italy, 29 April 2025: Kalaam Telecom, a leading Regional Digital Solutions Provider, Mida…

Partnerships,Agreement

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0 Comments4 Minutes

Post

29 April 2025Partnerships,Agreementcomplaince recording SAMA,Kalaam Telecom,Agreement,FVC,UCaaS,partnerships,CCaaS


9 April 2025

Where Should Resellers Focus Their Strategic Attention In 2025? Part II

Building on the foundation laid in part one of this topic, we now complete the overview–where MSPs…

Partnerships,Customer Service,Unified Communications

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by Mida


0 Comments6 Minutes

Post

9 April 2025Partnerships,Customer Service,Unified CommunicationsArtificial Intelligence,MRR,UCaaS,CCaaS,AI,MSP


3 April 2025

AI & Call Recording: 5 Benefits of Speaker Diarization

In today’s customer service and business communication landscape, discerning each participant in a…

Compliance Recording,Microsoft Teams,Products,Zoom

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by Mida


0 Comments4 Minutes

Post

3 April 2025Compliance Recording,Microsoft Teams,Products,ZoomArtificial Intelligence,diarization,ai Features,Recorder,call recording,Compliance Recorder,AI


27 March 2025

Where Should MSPs Focus Their Strategic Attention In 2025? Part I

Navigating the Channel’s Evolving Landscape: Key Strategies for Telco Resellers and MSPs in 2025…

Partnerships,Customer Service,Unified Communications

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by Mida


0 Comments6 Minutes

Post

27 March 2025Partnerships,Customer Service,Unified CommunicationsMSPs,MSP,Resellers,Managed Service Provider,Telecommunications,Informal CX,contact center,uc,Compliance Recorder,AI


Transcription in recording systems

19 March 2025

AI & Call Recording, Part 2: 5 Reasons why Transcription Enhances Call Recording Systems

In today’s data-driven business environment, capturing and analyzing customer interactions is…

Senza categoria

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by Mida


0 Comments4 Minutes

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19 March 2025Senza categoriacustomer experience,CCaaS,transcription,AI,Artificisl intelligence,Customerservice


contact center must-have

11 March 2025

6 Essential Questions to Ask About a Contact Center Solution

With Avaya announcing the end of free technical support for contact centers with fewer than 200…

Customer Service,Products

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by Mida


0 Comments5 Minutes

Post

11 March 2025Customer Service,ProductsUnified Communications,contact center,UCaaS,CCaaS,corporate communications


NUSO sponsor at Cavell Summit Europe

5 March 2025

Cavell Summit Europe 2025: The Must-Attend Event for Business Communications and Innovation

The Cavell Summit Europe 2025 is set to be one of the most anticipated gatherings for providers,…

Events and webinars,Unified Communications

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by Mida


0 Comments5 Minutes

Post

5 March 2025Events and webinars,Unified CommunicationsCCaaS,contact center,VoIP calls,UCaaS,Cavell Summit Europe,compliance recording


sentiment analysis

25 February 2025

AI & Call Recording: 5 Ways Sentiment Analysis Can Boost the Customer Experience

In the competitive landscape of customer service, understanding the nuances of customer…

Customer Service,Unified Communications

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by Mida


0 Comments3 Minutes

Post

25 February 2025Customer Service,Unified Communicationssentiment analysis,call recorder,call center,Customer Service,customer care,call recording,Compliance Recorder


NUSo sponsoring Enterprise Connect

13 February 2025

Unleashing Collaboration and Innovation at Enterprise Connect 2025 – Join NUSO at Booth #931

Be Our Guest at Enterprise Connect & Save $700 Enterprise Connect gathers industry leaders,…

Events and webinars

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by Mida


0 Comments4 Minutes

Post

13 February 2025Events and webinarsNUSO Connect Recorder,contact center,international events,Enterprise Connect,Compliance Recorder,NUSO Connect for Enterprise,NUSO Connect for Business


FVC Unified Communication & Collaboration Summit 2025

6 February 2025

FVC Unified Communication & Collaboration Summit 2025

After the outstanding response to previous editions, we are thrilled to announce we will be part of…

Partnerships,Events and webinars,Unified Communications

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by Mida


0 Comments3 Minutes

Post

6 February 2025Partnerships,Events and webinars,Unified CommunicationsMicrosoft Teams,Unified Communications,Zoom,UC&C


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Mida Solutions is a highly skilled Italian company focusing on Unified Communications. Since 2004, it has been offering unique expertise and a complete suite of services and voice applications with the mission to provide value added innovative technologies for advanced communications.

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