3 Customer Service trends to look out for in 2023
What to expect from the year ahead? It’s time to think about which new customer service trends companies should consider in the…
Microsoft-Ribbon Workshop: a precious day to learn and networking
In the Microsoft Italia offices in Milan, last week Mida took part as a speaker at Ribbon Communications’s training day on the…
Contact Center vs Call Center: what you should know
Does your company need a contact center or a call center to handle conversations? This is a critical question to project an…
Microsoft Teams updates - fall 2022
Every month Microsoft shares a long list of new Microsoft Teams updates to improve its user experience. This fall the changes…
Mida Compliance Recorder is now on Zoom Marketplace
Mida Solutions is proud to announce its latest milestone: Mida Compliance Recorder has just been published on Zoom Marketplace.…
Mida Contact Center and Compliance Recorder are officially certified for Microsoft Teams
Mida has a big milestone that would like to share with you: its Contact center and Compliance Recorder have recently been…
The new era of the fax server: an overview of its evolution and adoption
Do you think fax server adoption has drastically decreased in these years? We would like to change your mind because this…
UC data analysis or customer surveys: how to boost your customer service?
Companies have figured out how essential is high-quality customer service for business growth. Providing a powerful customer…
Choose Mida Attendant Console for Zoom to empower your customer service
Following the huge request for communication and collaboration tools, Zoom has evolved its platform by adding new important…
License Mida UC applications in a new way: simple and flexible!
In recent years, people are used to activating as a Service licenses to easily get Cloud-based software with a ready-to-use web…